Conflict Resolution Skills Training Workshops for Managers and Supervisors
| Target Audience: | Managers and supervisors who are responsible for the implementation of new working styles, organisational changes and the raising of performance or standards.> |
| Aims of Programme: | To provide delegates with the knowledge, understanding and practical skills and competencies upon which successful conflict resolution activities are based. This is achieved by presenting delegates with a thorough appraisal of the leading concepts and theories upon which successful conflict resolution is based. Utilising validated questionnaire exercises, delegate responses are analysed, providing individual delegates with the opportunity to identify their most and least preferred styles of addressing and resolving conflict situations. This enables delegates to assess the implications of this raised awareness for their existing roles with regard to conflict resolution opportunities and requirements and, by conducting a ‘gap analysis, create a personal strategy and set of practical actions for addressing identifiable learning and development areas consequent upon the outcome of that analysis, and to begin implementing that strategy during the final learning session. |
| Service Style: | The learning and associated exercise activities are undertaken in workshop style where the emphasis is on the active participation and involvement of all delegates. A balance is struck between theory and practice, and between individual, personal learning and of the interaction with other delegate colleagues. This interaction facilitates the demonstration of difference and alternative perspectives, thereby raising awareness and providing for greater insights on the part of individual delegates. Every opportunity is taken to engage the delegates in a variety of individual and group exercises in order to generate and embed relevant learning. The event is therefore highly participative, energetic and interactive |
| Outcomes: | Individual delegates who have insights and personal knowledge of how to recognise and confidently identify the classical structural, interpersonal and demographic bases of conflict and to act appropriately so as to avoid impaired decision making with its consequent fractured relationships and ‘political’ behaviour that can result from the destructive fallout of conflict. Delegates appreciate the positive potential of conflict situations, and of the need for prompt facilitation in order to achieve the speedy results which can positively transform working relationships and help drive the context forward to the intended outcome. |
| Proposed Dates: | The service is available throughout the year and is commissioned according to the needs of each client. |
| Number of Clients: | Each workshop comprises a minimum of 6 and a maximum of 12 delegates so as to ensure that aims of the programme are fully met. |
| Duration: | The programme is delivered in workshop style and is of 1 day’s duration. |
| Cost: | The cost of the service is £1,200 for the 1-day workshop. |
| Provider: | Fulcrum Training Services Ltd. |
TO BOOK: complete the enquiry form, or telephone +44 (0) 1732 864808 or email