Fulcrum Training Services Ltd. provides a comprehensive range of training, support and consultancy services to managers and supervisors in organisations in all business sectors in the specialised areas of:
- Conflict resolution, negotiation, motivation and team work as
essential requirements for the successful and speedy implementation of
organisational, cultural or personal changes and transformations, performance
improvement, etc. thereby preventing conflict from arising as a consequence
of employee frustration, fear, anger, loss of motivation and a lowering
of morale.
- Causal identification as the immediate response
to problems arising in service performance in order to determine issues
of causation with a view to immediate resolution and, where necessary,
to instigate a formal investigation.
- Conducting formal investigations into contentious
and sensitive matters as allegations or suspicions of staff misconduct
such as bullying, harassment, discrimination; breaches of professional
codes and standards of working; criminal behaviour; critical or unexpected
incidents; etc.
- Complaint handling, resolution and prevention where
complaints are made by customers or service users against employees.
- Implementing formal discipline procedures and decisions through written or verbal warnings and cautions, suspensions, the convening and management of discipline boards and, ultimately, of staff dismissal.
In securing these services client organisations will have available to them members of their own staff who are trained, skilled and competent to apply a transparent and robust set of processes for addressing all of the above five key managerial responsibilities with confidence and that will stand the test of independent, objective review and scrutiny, and which are fully up-to-date with current legislative and judicial requirements.